Capitol Collision Repair of Phoenix Repair Process

The Repair Process

Step 1: Vehicle Drop Off – Consulting – Estimating

A Capitol Collision Repair service advisor provides a free visual inspection within minutes and offers professional advice on helping you with your insurance claim, rental car, and towing. We will assist you calling your claim into the insurance company and once we have a claim number we will  handle the entire claims process for you. We will answer any questions you have and provide you a clear expectation of what you can expect during the repair process. Our goal at Capitol Collision Repair is to have you completely informed.

Digital photos and a full damage report is then sent electronically to your insurance company for their processing and approval. Once the approval is in place we are ready to begin the actual repair. If they disagree with our repair estimate we will negotiate with them to agree on a proper repair. We are the collision repair experts, not the insurance compnay and you are our customer, not the insurance company.

Step 2: Disassembly of Damaged Parts

This step may be the most important to providing you will a timely repair. During this process , A Capitol Collision Repair technician removes the damaged parts from your vehicle which will reveal “hidden damage.” By hidden we mean any parts or damage that are behind other damaged parts that were not visible at first sight. By identifying all the additional parts and repair procedures required at this initial state, we can order all parts at once which is a great time saving so parts are not ordered and received piece by piece.

Step 3: Finalize Repair Estimate – Order Parts

Your Capitol Collision Repair service advisor finalizes the repair estimate and is submitted to the insurance company for their approval  so work can begin. Parts are ordered electronically.

Step 4: Body, Frame & Mechanical Repairs

A Capitol Collision Repair I-CAR trained technician carefully repairs your car to its original manufacturer’s specifications. Our highly-skilled technicians work as a team to ensure your receive a timely, quality repair. All frame, welding, and mechanical equipment at Capitol Collision Repair are all state-of-the-art to ensure that each car is perfect. In process quality control assures that each operation performed on your vehicle is checked and rechecked for an accurate repair.

Step 5: Refinishing Proceess

When the vehicle is ready to be refinished, A Capitol Collision Repair,  BASF trained and certified painter will use only BASF paint products that are mixed at our site to assure an accurate color match on your car. A computerized mixing system allows for multiple factory formulas and variations specific to your vehicle and our BASF Trained paint teams work together to carefully prepare your car, which will be refinished in one of our two state-of-the-art downdraft paint and cure booths.

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Step 6: Reassembly of Your Vehicle

Reassembling your car  at Capitol Collision Repair is just as important as the repair process itself. At this stage we have the opportunity to guarantee the quality of our work from the inside out. We precisely replace every part, bolt and accessory on the vehicle to exactly the same way it was when it came off the showroom floor, to your complete satisfaction. There is no room for error and our I-CAR trained technicians reassemble your vehicle to pre-accident condition.

Step 7: Polishing and Cleaning

What makes Capitol Collision Repair is the expert buffing that enhances the luster of the new finish and provides for a factory product, which looks and feels just like it did when it was factory new. A full detailing is performed so that your car is presented looking like it came off the showroom floor.

Step 8: Test Drive and Quality Control

Our unique quality control inspection checklists are ONLY available at Capitol Collision Repair. Every technician, body, paint and mechanical, checks for quality throughout the repair process and at the final stage and when completed, they then put their personal signature of approval of the repairs they performed. The final inspection at Capitol Collision Repair is the most unique part of the repair where we not only perform a final check on the repairs, but we are final checking our mechanical items and detail of the car. If required your vehicle is test-driven which assures your vehicle will drive like it did when it was new.

Step 9: Vehicle Complete

Your vehicle is now ready for delivery and your Capitol Collision Repair service advisor will schedule a convenient time for you to pick up you newly repaired car!

Give us a call to make an appointment 602-253-1630, or Request a FREE estimate.