The Repair Process
Step 1. Vehicle drop off & Estimating
Step 2: Disassembly of Damaged Parts
Step 3: Body, Frame & Mechanical Repairs
Step 4: Color Matching and Painting
Our counselors will provide a free visual inspection within minutes and will offer professional advice on helping you with your insurance claim, rental car, and
towing. Digital photos and a full damage report is then sent electronically to your insurance company for they’re processing and approval. Once the approval is in place we are ready to begin the actual repair
This step may be the most important to providing you will a fast repair. During this process the damaged parts are removed from your vehicle that will reveal “hidden
damage” . By identifying all the additional parts and repair procedures required at this initial state, we can order all parts at once which is a great time saving so
parts are not ordered and received piece by piece.
Parts are ordered and our I-CAR trained technicians carefully repair your car to its original manufacturer’s specifications. Our highly-skilled technicians work one
on one and in teams to ensure a fast, quality repair. The frame, welding, and mechanical equipment we use are all state-of-the-art to ensure that each car is perfect.
We use only BASF paint products that are mixed at our site to assure an accurate color match on your car. Our BASF Trained paint teams work together to carefully prepare your car, which will be refinished in one of our two state-of-the-art
downdraft paint and cure booths.
Reassembling your car is just as important as the repair process itself. At this stage we have the opportunity to guarantee the quality of our work from the inside out.
We precisely replace every part, bolt and accessory on he vehicle to exactly the same way it was when it came off the showroom floor, to your complete satisfaction.
Expert buffing enhances the luster of the new finish and provides for a factory product, which looks and feels just like it did when it was factory new. A full detailing is performed so that your car is presented looking like it came off the showroom floor.
Our unique quality control inspection checklists are ONLY available at Capitol Collision Repair. Every technician, body, paint and mechanical, checks for quality throughout the repair process and at the final stage they put there personal
signature of approval of the repairs they performed. The final inspection is the most unique part of the repair where we not only perform a final check on the repairs, but we are final checking our mechanical items and detail of the car. If required your vehicle is test-driven which assures your vehicle will drive like it did when it was new.
To ensure your happiness and we employ CSI Complete, an independent customer satisfaction company who will call you and ask you a couple of brief questions to ensure your complete satisfaction. We take your satisfaction very seriously and for the month end of May 2010 our CSI rating is 99.8% customer satisfied.
Click Here to See The Capitol Collision Customer Service Index Report
